General Info
What is Z-Plan?
Welcome to the future of healthcare! Z-Plan helps address all of your healthcare needs by combining a full suite of services into one high-quality provider. Consult primary care, request prescriptions, find specialty treatments, and more through our website.
Who is Z-Plan for?
Z-Plan is for anyone 18 years or older who is looking for high-quality virtual medical care.
What can I use Z-Plan for?
Z-Plan offers affordable treatments for a variety of conditions, including but not limited to primary care, cold or flu-like symptoms, birth control, hair loss, erectile dysfunction, weight loss, and anxiety or depression.
How does Z-Plan create a personalized treatment plan?
We start by gathering details about your health history, symptoms, and treatment preferences to build a comprehensive health profile. This information is used to create a personalized medical record, enabling your provider to deliver care tailored specifically to you.
With a variety of personalized treatments available, your provider will use your unique health profile to select the plan that best supports your needs and goals.
Do I need to see a healthcare provider in person to use Z-Plan?
No! Z-Plan is entirely virtual. In the event that a Z-Plan healthcare provider requests labs to better treat you, Z-Plan will help facilitate a visit to your nearest testing facility.
How do I access my account?
After creating an account as a Z-Plan member, you'll be able to access your account, schedule appointments, review your appointment history, refill medications, and communicate with your providers by signing in from your computer or mobile web browser.
How do I set up an account?
Sign up for a Z-Plan membership here (https://app.getZ-Plan.com/signup). Once you've created your account, you'll be able to start treatment right away – no more waiting at the doctor's office or in pharmacy lines!
How much does it cost?
Just like everybody is different, so is the type of care. Depending on your visit type and what type of care you need, prices may vary. Live video or phone visits with a licensed provider, including our doctors, can range from $29 for 15 minutes to $119 for 60 minutes. Medications that we sent to your home may range in price based on quantity and dosage, but we keep our medications as affordable as possible. You may also have the option of sending medications to a local pharmacy and using your insurance to pay for medication.
How much does it cost?
We believe in affordable healthcare for all. You’ll only pay for the labs, medications, and visits that you need, when you need them. Our $30 quarterly membership fee of ($10/month) ensures that you can access on-demand virtual care, same or next-day appointments, prescriptions with doorstep delivery, and personalized treatment plans with top-notch medical providers and specialists.
General Medical
What is Z-Plan’s philosophy behind medical care?
Our goal is to remove the barriers that keep high-quality medical care out of reach. With the ability to schedule same day or next day appointments, and request prescriptions or refills to your doorstep, you know that we take your health just as seriously as you do. We keep convenience, accessibility, and quality front of mind, so you can focus on getting and staying healthy.
What happens if I need to go to the hospital?
Z-Plan works with local hospitals in your area to make sure you receive the care you need. If a hospital visit is needed, Z-Plan will help connect you to your nearest facility.
What is the “Treat Me Now” option at Z-Plan?
Our “Treat Me Now” feature allows you to promptly connect with a Z-Plan healthcare provider by phone or video. Your provider will review your needs, meet with you, and prescribe any necessary treatments virtually – just like the doctor’s office, but without the long wait times.
Does Z-Plan offer Urgent Care?
Absolutely. Receive medical attention for non-life-threatening pain, illnesses, or injuries through our “Treat Me Now” option, which promptly connects you to a healthcare professional by phone or video. For life-threatening emergencies, please visit your local emergency room or contact 911.
Who are the healthcare professionals at Z-Plan?
We employ a wide-range of board-certified medical professionals – doctors (MD and DO), physician’s assistants, and nurse practitioners – to ensure that you receive the appropriate holistic treatment for your visit. Our providers see fewer patients than ordinary primary care providers each day, meaning they have more time to listen to your concerns and address your needs.
What should I expect from my care team at Z-Plan?
With our patient-centered philosophy, we have the best interests of your health and care at heart. Z-Plan provides you with the tools you need to conveniently access high-quality care, and our team members with the resources they require to provide you with the best care. This partnership between you, your healthcare provider, and the rest of the Z-Plan care team means you always have a team advocating for your care every step of the way. And most importantly, your care team will always treat you as a whole person, not just symptoms that need treatment.
Is it legal to prescribe medication online?
Yes! We’re able to prescribe medication directly through our virtual visits. Depending on your needs, we’ll ask you to meet virtually with a healthcare provider or simply complete your request online. A healthcare provider will then review your results and prescribe any medications appropriate.
Is this a safe way to receive medical treatment?
Z-Plan offers a secure and convenient alternative for many traditional healthcare needs. Our online services allow you to receive remote treatment, all while communicating with qualified medical professionals through secure communication channels.
Are Z-Plan visits performed using video?
At Z-Plan, we offer two convenient options for visits: video/phone consultations and healthcare requests. Video and phone visits allow patients to engage in real-time virtual appointments with healthcare providers, providing a personalized and interactive experience. This allows you to discuss your concerns, ask questions, and receive immediate feedback and guidance from the provider. Healthcare requests use our secure messaging portal to communicate with your provider.
Can I use any pharmacy for medication prescribed by a Z-Plan provider?
Yes! You will be asked what pharmacy you prefer when you sign up for Z-Plan, and can update this information any time in the Medication section of your secure Z-Plan patient portal.
How do you select your providers?
We employ a rigorous vetting process when selecting our providers to ensure the highest standards of quality and expertise. Our screening procedure involves thorough evaluations of qualifications, medical credentials, and professional experience. By implementing such stringent criteria, we've created a team of exceptional healthcare professionals who are dedicated to delivering top-notch care and meeting the needs of our valued members.
Can I request a specific doctor?
Yes! You'll be able to review our list of healthcare providers when you create an appointment and select the option that best matches your needs and schedule.
Will the provider review my medical history before my visit?
Yes! When you complete your profile, your provider will receive your information and comprehensive medical history.
Does Z-Plan replace my primary care provider?
As your first point of contact, your Z-Plan primary care provider is here to advocate for you and advise on all of your healthcare needs. In order to ensure you receive the most comprehensive care available, we recommend finding an in-person practitioner that you can visit once a year to complete an annual physical and establish a baseline for your long-term care.
Can Z-Plan handle emergency situations?
If you are experiencing a medical or mental health emergency, please contact 911. Thank you.
Billing
How much does Z-Plan membership cost?
Our $30 quarterly membership fee of ($10/month) ensures that you can access on-demand virtual care, same or next day appointments, prescriptions with doorstep delivery, and personalized treatment plans with top-notch medical providers and specialists. For a limited time, the first 3 months of your membership are free! Sign up today and enjoy 3 months of complimentary access as a valued Z-Plan member.
What does a Z-Plan membership cover?
Your Z-Plan membership provides access to the tools and resources that you need to receive high-quality medical care, conveniently. As a member, you’ll be able to request same or next-day appointments, prescriptions or prescription refills, and doorstep delivery for your treatment options. We’re committed to delivering the best value possible for our members through first-rate medical providers and specialists who work with you to create personalized treatment plans.
How much does a visit cost?
Just like everybody is different, so is the type of care. Visits can range from $29 for 15 minutes to $119 for 60 minutes. Medications cost between $15 and $400 depending on the dosage and quantity in your prescription.
How much does medication cost?
Most medications are dispensed via GoGoMeds, our partner pharmacy, to your home in discreet packaging. Our medication prices start as low as $10/month, ensuring you can receive affordable care at every step of your treatment.
Is there a commitment?
The only commitment is your Z-Plan quarterly membership fee. Upon scheduling your first appointment with a Z-Plan healthcare provider, you’re officially a Z-Plan member. Your card associated with your account will be charged following the 3-month complimentary trial period. If you do not wish to continue with your membership, you may cancel your membership at any time.
Can I use my HSA/FSA funds?
Absolutely, we gladly accept HSA/FSA funds as a form of payment.
Can I pay out of pocket?
Yes, just enter your credit/debit card information during our secure checkout process.
Does Z-Plan accept Medicare or Medicaid?
Unfortunately, we don’t accept Medicare or Medicaid at this time.
How do I update my payment information?
In your patient profile you can scroll to where it says “Payment Method”, select “Update”, and change it to your preferred form of payment.
Why do I have to upload a picture of my face or a government-issued ID?
Before we're able to provide prescription medication through a US-licensed telehealth physician, we're required by law to verify your identity. The most effective verification method is to submit a photo of your state-issued ID. Our physicians will be able to confirm if you are of legal age (over 18 years old) and the authorized individual purchasing the medication.
How do I cancel my account?
Although we would hate to see you go, we understand. You can manage your Z-Plan membership through your profile in your secure member portal.
Prescriptions & Refills
What medications do you offer?
We want to provide the best care possible for your needs. Your provider will work with you to determine the best treatment plan, including any medications, for your individual circumstance.
Can I have medication delivered to my home?
Yes! Z-Plan’s partnership with GoGoMeds enables our providers to have your medication sent to your home every month or quarter in discreet packaging.
I currently have my medication sent to a local pharmacy - can I change to at-home delivery using Z-Plan?
Certainly! Please discuss with your provider about switching to receiving medications through GoGoMeds, our medication delivery partner, to deliver your medications to your home. You can also manage your refills through your patient profile.
Can I use my insurance to pay for prescriptions from Z-Plan’s pharmacy delivery?
While your insurance can be applied to the cost of your medications themselves, insurance benefits do not extend to the shipping costs, unfortunately.
Can I use any pharmacy?
Yes! We’ll send the prescription to your preferred local pharmacy, and can arrange for you to pick them up or for them to be delivered to you at home.
Do you prescribe controlled substances at Z-Plan?
No. Our providers do not prescribe controlled substances at this time, but can refer to in person providers as appropriate.
How do I track a medication order that is being delivered to my home?
Z-Plan will send tracking information along with your shipping confirmation. You can also view the status of your order in the Medications section of your secure Z-Plan patient portal.
Clinical Services
How does the weight loss program work at Z-Plan?
Starting a weight-loss journey seems overwhelming. Zeatlhy provides a science-backed approach, including GLP-1 medication when medically appropriate. Once you sign up for the Z-Plan Weight Loss Program, we’ll collect information on your medical history and past weight loss program experiences to create a tailored plan for you. For many of our patients, Ozempic, Wegovy, and Victoza are part of that treatment plan. The plan also includes a weight loss coaching program that offers unlimited messaging and 1:1 sessions with a weight loss coach. For GLP-1 medications, which can be more than $1,000 per month, we'll help you get them covered by insurance such that they will be roughly $25 month. If you don't have insurance or insurance won't cover your meds, we'll offer affordable medications (typically $99/month) and have them shipped to your homes.
For a limited time, we are running a discount so you can try our weight loss plan for just $49 for the first month.
What if my GLP-1 medication is too expensive?
Most Z-Plan patients receive their GLP-1 medication for $25/month or less (after any deductible is met). Our weight loss coaching program also includes guidance from our dedicated insurance experts, who will work directly with your insurance company to find an affordable path to GLP-1 access. In the unlikely event that your insurance company declines to cover your medication with a doctor’s prescription, we'll offer affordable medications (typically $99/month without insurance) and have them shipped to your homes.
How does erectile dysfunction care work at Z-Plan?
Z-Plan is a telemedicine company that provides a discreet, convenient, and affordable way to receive erectile dysfunction (ED) treatment from a healthcare provider. That means no embarrassing visits – ever. Treatment starts with a virtual consultation, where Z-Plan will ask you about your symptoms, your medical history, and other basic information. After you submit your information, a healthcare provider will review your information and determine your eligibility for treatment. Once prescribed, we’ll ship prescribed medications discreetly to your doorstep.
How does reproductive healthcare work at Z-Plan?
We’re proud to be your ally for your sexual and reproductive health needs because we hold ourselves to high standards for trust and confidentiality. Treatment through Z-Plan begins with a virtual visit, where Z-Plan will ask you about your care preferences, your medical history, and other basic information. A healthcare provider will review your information and, if prescribed, we’ll offer to send your prescription directly to your house. Medications prescribed through Z-Plan have the same rules and medical standards as they would through your family physician. We’ll even send you reminders to refill when it’s time, so you can worry about one less thing.
How does hair loss treatment work at Z-Plan?
There are lots of treatments for hair loss, let’s find the right one for you! Z-Plan offers topical finasteride, oral finasteride, or minoxidil (the generic for Rogaine). Minoxidil stimulates hair regrowth and is best for new hair loss or mild to moderate balding. Finasteride blocks hormones that inhibit hair growth. Just start your visit for hair loss treatment then, upload images and fill out necessary medical information and you can get treatment sent right to your door via the Z-Plan Pharmacy.
How does primary care work at Z-Plan?
Primary care at Z-Plan is your first stop for any healthcare concern. In the event that you’re unable or do not want to visit an in-person primary care provider, we’re here to guide and support you. Our primary care providers are able to facilitate lab work, answer any of your concerns, and create a long-term health plan for you. Request a same or next day appointment with one of our board-certified healthcare providers and receive convenient, high-quality medical treatment without the hastle of visiting a doctor’s office.
How does cold or flu treatment work at Z-Plan?
Knock out your next cold or flu before it interrupts your daily routines. Conveniently get treatment from your couch or bed by requesting a visit. Speak with a healthcare provider by video or phone, and request antibotics or other relief medications to your doorstep or local pharmacy.
How does 1:1 coaching for weight loss work at Z-Plan?
Weight loss coaching at Z-Plan is designed to give you the edge you need to not just reach your weight loss goals, but surpass and maintain them. Our weight loss program includes provider review of requests for GLP-1s or similar medications (if medically appropriate), assistance with getting your medications covered by insurance, progress and goal tracking, and bi-weekly coaching sessions with a coach of your choice.
How does Z-Plan help me get my weight loss medication, such as Wegovy and Ozempic, covered by my insurance?
Z-Plan coordinators will help with prior authorization for weight loss medications if prescribed by a healthcare professional. Once prescribed, you can pick up your medications from your preferred local pharmacy.
How do I change my coach at Z-Plan?
As a Z-Plan member, we want you to have the best experience possible. If you’d like to choose a new mental health or weight loss coach, you can do so through your secure Z-Plan patient portal. Simply start scheduling your next session as you normally would, and instead of selecting a time with your current coach, select “View more coaches.” Please let us know why you’re selecting a new coach as well.
How do I change my primary provider at Z-Plan?
You can change your primary care provider by requesting a new appointment in your secure Z-Plan patient portal. Please let us know why you are requesting a new primary care provider.
How do I sign up for a new care program at Z-Plan?
If you want to sign up for a new care program with Z-Plan, select the program you’re interested in through your patient portal or visit app.getZ-Plan.com/visit/care-selection.
Labs & Testing
How do I upload my test/lab results?
Depending on your lab requests, you may be prompted to upload a test result during your intake questionnaire. If you’re inbetween appointments, please go to your secure Z-Plan patient portal and select the prompt titled “Schedule lab work or upload recent labs.” Your provider will view your uploaded results and get back to you.
Where can I get my labs and testing done?
We can help you get testing done at Quest or LabCorp. If your provider requires you to get labs or testing done, we will help you locate the nearest testing facility.
Where can I view my lab order form?
You will be sent your appointment details which will include prescriptions, summaries, and any necessary lab order forms.
What do my lab results mean?
Once Z-Plan has received your lab results or you’ve uploaded your lab results, your Z-Plan provider will review your report and provide an explanation of the results. In some cases, your provider may request a follow-up visit to review the results with you.
How much do lab tests cost?
Z-Plan partners with Quest and LabCorp to offer a wide range of tests to our members. You can find the estimated cost of lab work on the Quest or LabCorp websites.
Can I use my insurance on lab tests?
Yes! You can absolutely use your insurance for lab testing.
How much do lab tests cost?
Z-Plan partners with Quest and LabCorp to offer a wide range of tests to our members. If you have insurance coverage on file with Z-Plan, your insurance will determine the cost of any lab work. If you do not have any insurance information on file, you can find the estimated cost of lab work on the Quest or LabCorp websites.
Does Z-Plan offer STD testing?
Yes, Z-Plan offers STD testing via our partnerships with Quest and LabCorp. You will need to go to the nearest Quest or LabCorp facility to complete testing, and your Z-Plan provider will help you interpret the results and provide any needed care thereafter.
Is lab testing required?
No! It will be up to the discretion of your provider whether testing is required.
Appointments & Troubleshooting
How long are visits at Z-Plan?
Standard visits at Z-Plan will be 30 minutes. However, if you or your provider prefer, you may be eligible for visits of differing lengths, including 15 minutes, 45 minutes, and 1 hour. You may also be eligible for visits that do not require phone or video, and simply require you to complete clinically relevant questions for your provider to review.
How do I start my video visit?
You can start your visit in one of several ways. Simply join the Zoom link sent to your email address on file with Z-Plan (or to your phone if you’ve subscribed to SMS messages). Alternatively, sign into your secure Z-Plan patient portal and select “Join visit” on the main page or click the link on the calendar invite sent to your personal calendar.
How do I get ready for my video visit?
To make the most out of your visit with a Z-Plan healthcare professional, we recommend ensuring that all of your information is up to date in your patient profile, your paperwork has been completed, and any outstanding lab orders have been fulfilled. Please make yourself available at least 10 minutes prior to your scheduled appointment and test your WiFi connection (only applies to video visits).
What happens after I schedule a visit?
You will receive an appointment confirmation and the ability to add your scheduled visit to your calendar, but don’t worry, we will send you reminders before your appointment.
What type of notifications will I receive for my visit?
You will receive an appointment confirmation and also reminders if your appointment was scheduled in advance.
How long will it take for the doctor to start my video visit?
If your appointment does not begin at the scheduled time, please wait for your provider. They might be wrapping up a visit with another member and will start your visit soon. For scheduled visits, we recommend joining our virtual waiting room at least 5 minutes prior to your appointment time. For instant visits, please stay at your computer or keep your phone close at hand.
How do I enter a virtual waiting room to have a visit right away?
If you’d like to speak with a healthcare provider right away, select the “Treat Me Now” option in your Z-Plan patient portal. Your estimated waiting time will appear on the screen of the virtual waiting room, after which your provider will start your meeting. We’ll automatically place you in our virtual waiting room once you complete any outstanding assessments.
WEIGHT LOSS FAQS
Z-Plan offers compounded GLP-1s exclusively from U.S. pharmacies. While these pharmacies are highly regulated, the FDA has not evaluated the medications for safety, quality, or efficacy. Compounded medications are not FDA-approved. Ozempic® and Wegovy® are not compounded and are registered trademarks of Novo Nordisk. Zepbound® and Mounjaro® are not compounded and are registered trademarks of Eli Lilly.